Support & customer care
We’re here, every step.
- WhatsApp careFastest for order questions and product advice.
- care@serene.wellnessReturns, invoices, subscriptions and corporate gifting.
- Orders & deliveryRegional stock, cross-region orders and delivery times.
- Ritual adviceTake the check-in and get a matched ritual, bundle or plan.
Request a call back
Good to know
- Delivery: 2–5 days in-region; 7–14 days cross-region. Festive demand may add a few days.
- Returns: 14 days on unopened products; damaged or wrong items replaced free.
- Subscriptions: pause, skip, swap or cancel any time from your account.
- Privacy: your details are used only for your orders and, with consent, launch updates.
The Serene Shop, in your pocket.
Reorder your boxes in one tap, get reminders for your daily ritual, and track every order. The Serene Shop app is coming soon to iPhone and Android.
- Coming soon on theApp StoreSOON
- Coming soon onGoogle PlaySOON
Press · news & updates
In the news.
- Wellness title
- Beauty title
- Business daily
- Lifestyle magazine
- Health journal
- Podcast
Press release · Sep 2026
Serene launches inside-out rituals pairing nutraceuticals with topicals
Twelve curated regimens combine SereniQ ingestibles with Sacred Path topicals.
Serene newsroom
Feature · Coming soon
Why the ritual — not the product — is the new wellness unit
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Publication name
Expert note · Coming soon
Vedic curation meets modern formulation
Placeholder for an Ayurveda practitioner or dermatologist commentary.
Expert name
Update · Sep 2026
Festive season: first-release stock across 8 regions
Available Now inventory opens region by region; contest entrants are first in line.
Serene newsroom
Award · Coming soon
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Add award name, year and category.
Awarding body
Podcast · Coming soon
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Add the show, episode and link.
Show name
FAQ
Questions, answered.
- Yes. Open “Available Now” to see what is in stock in your region, tap Check availability, then order. Everything else can be pre-booked or recommended in the First-Look Contest.
- Use the Ritual Guide (the 🧭 button) or the Wellness Check-in. Answer three quick questions and we match you to a ritual, bundle or subscription.
- Yes. Every bundle, gift box and ritual lists its products with − and + buttons. Remove what you do not want, add recommended items, or tap Reset to go back.
- Pick products across any category, set quantities and tap Done · Keep my picks. Your bouquet goes to the cart with the bundle discount applied.
- Choose weekly, monthly or a travel cadence and save up to 20%. You can pause, skip, swap products or cancel any time from your account.
- India, GCC, EMEA, Russia & Eastern Europe, Sub-Saharan Africa, the Americas, Asia Pacific and Oceania. Pick your region at the top — prices and availability update automatically.
- Yes. In Available Now, switch to “Available in other regions”. We confirm the item can ship to you before you order; delivery may take longer and duties may apply.
- Festive demand is very high. Our teams are working to deliver on time and we will keep you updated by email and WhatsApp.
- Prices show in your region’s currency (₹, AED, €, $, S$, A$, R). Cards, UPI, Apple Pay and Google Pay are accepted at checkout.
- Pre-booking reserves first-release stock. Contest entrants get 5% off at launch, plus 5% for liking and 5% for sharing — up to 15%, with a personal launch code.
- Unopened products can be returned within 14 days. Opened skincare or supplements can be returned if they arrive damaged or incorrect — contact care with a photo.
- Our products are food supplements, not medicines. If you are pregnant, nursing or on medication, check with your doctor first. Each product page lists actives and directions.
Still stuck? · talk to customer care
Media & PR
Press kit, films and sharing.
Press & Media folder
7 folders · 65 files
- 01 BrandEmblem, mandala, palette, type & usage
- 02 Product PhotographyCool Clarity & Urban Shield images
- 03 Pack & Gifting Artwork23 vector labels & regional gift boxes
- 04 FilmsAll 9 films, play offline in a browser
- 05 Voiceover ScriptsEvery narration line for MP3 recording
- 06 Product & Website Data71-product catalogue, rituals & bundles, fact sheet
- 07 Social & PromotionsCaptions, influencer brief, offers calendar
Part 1 · Brand, product & data · Folders 01–03, 05–07 · ZIP · 15.6 MB
Part 2 · Films · Folder 04 · all 9 films · ZIP · 15.1 MB
SERENE · BTL CAMPAIGN KIT
18 print-ready A5 leaflets, handouts, cards & coupons · for partners and promoters · 4.6 MB
Films & explainers
FILM 1 · MORNING MIST · 1:09
The Serene Shop, screen by screen
Region, Available Now, rituals, bundles and checkout
FILM 2 · ROSE CIRCLE · 1:11
The Serene Circle
Community, sharing, contest, reviews and referrals
FILM 3 · GOLDEN HOUR · 1:12
Calm for the life you lead
Lifestyle patterns, the sacred pause and outcomes
FILM 4 · VEDIC DUSK · 1:15
The art of the Vedic ritual
Actives within and without, how to use, convenience
START HERE · 1:27
How to shop Serene
Region, collections, rituals, bundles and checkout
FOR YOU · 1:12
The Young Professional
Focus by day, deep sleep by night
FOR YOU · 1:13
The Engaged Mother
Lasting energy and a moment for herself
FOR YOU · 1:11
The Busy Lifestyler
Recovery, hydration and calm on the move
CHECK-IN GUIDE · 1:06
How it works
Your wellness diagnostic, step by step